How to Set Up and Use the Sigenergy App (mySigen)

Ever opened your solar app and thought, “What does any of this actually mean?”

You’re not alone. A lot of homeowners feel the same way after getting a solar battery installed. You’ve spent thousands on a top-tier system like the Sigenergy SigenStor, and now you’re staring at a dashboard filled with numbers, graphs, and flashing icons that don’t make much sense. The mySigen app from Sigenergy gives you detailed insights into your energy use — but only if you know where to look.

At Lenergy, we help customers across NSW make the most of their solar and battery systems. That includes showing you exactly how to use the tools that come with them. We’re not here to throw jargon at you or talk in circles — we’re here to keep things simple and clear.

In this guide, you’ll learn how to set up your Sigenergy mySigen app from scratch, what all the key stats mean, and how to spot when something’s off. No fluff. No tech-speak. Just simple straightforward instructions that help you stay in control of your energy.

What Is the Sigenergy mySigen App and Why Should You Use It?

The mySigen app is your control panel for the Sigenergy SigenStor battery system. It gives you a real-time view of how your solar, battery, and grid power are working together — all in one place.

Instead of wondering whether your battery is charging properly, or guessing how much power you’re drawing from the grid at night, the app shows you exactly what’s going on with your energy in plain numbers and graphs.

Here’s what you can do with it:

• Monitor solar production
  
• Track battery charge and discharge
  
• View grid usage
  
• Check daily, weekly, and monthly trends
  
• Get alerts if something isn’t right
  

In short, it helps you take control of your energy — so you’re not just hoping your battery is working, you know it is.

How Do You Set Up the Sigenergy App?

Setting up the mySigen app is straightforward, like anything new, it helps to follow the steps in the right order.

Step 1: Download the mySigen App

Search for “mySigen” on the App Store or Google Play. Look for the Sigenergy logo and install the app.

Step 2: Create Your Account

Open the app and tap “Sign Up”. You’ll need to enter your email and create a password. Some installers (like Lenergy) may pre-register your system and provide you with login details.

Step 3: Pair Your System

You’ll be prompted to bind your device — this connects your app to your SigenStor system. You can do this by scanning the QR code on the inverter or entering the device serial number.

Step 4: Allow Notifications

Enable push notifications to receive alerts about system performance or faults.

Step 5: Explore the Dashboard

Once paired, the home screen will show live data for solar, battery, and grid.

What Does the Home Screen Show You?

When you open the app, you’ll see a visual dashboard of what’s happening in your system right now. Here’s what each section means:

• Home Consumption: How much energy your household is using in real time.
  
• Solar Generation: Live solar output from your panels.
  
• Battery Status: Charge level, charge/discharge activity, and energy flow.
  
• Grid Import/Export: Whether you’re drawing from or sending energy to the grid.
  

You don’t need to check this every hour — but doing a quick check once a day helps you understand your system’s rhythm.

How Do You Track Your Battery’s Performance Over Time via the mySigen app?

The app also shows historical data so you can track trends over time.

• Daily / Weekly / Monthly Graphs: Compare your solar production, usage, and battery activity across time periods.
  
• Charge Cycles: See how often your battery is filling and emptying.
  
• Pattern Spotting: Learn when your battery typically charges, discharges, or runs out of stored energy.
  

This helps you understand how much of your solar you’re actually using — and when you’re relying on the grid.

What If the mySigen App Isn’t Working or Shows Weird Data?

Things to check:

• Wi-Fi connection: The app needs a stable internet connection.
  
• Refresh the app: Try closing and reopening it if data looks frozen.
  
• Look for error messages: Common ones include “system offline” or “device not bound.”
  

If things still look off, take a screenshot and contact your installer. At Lenergy, we can remotely check for faults and confirm your system is working as expected.

Still Feeling Stuck? Here’s How Lenergy Can Help

Understanding the mySigen app isn’t about becoming a tech wizard — it’s about keeping tabs on your energy system so you can spot patterns, catch problems early, and make the most of what your solar and battery can do.

However, if you’re ever unsure about what you’re seeing in the app — or something just doesn’t look right — you’re not expected to figure it out alone.

At Lenergy, we’ve helped hundreds of homeowners get comfortable with their SigenStor systems. Whether it’s checking your app setup, reviewing your usage trends, or logging in remotely to confirm your system is working as it should — we’re here to back you up.

Need help with your battery or mySigen app?